Refund and Returns Policy

At Bright Box Retail LLC, we strive to ensure our customers are completely satisfied with their purchases. If you are not fully happy with your order, please review our Refund and Returns Policy below.

1. Eligibility for Returns

We accept returns for eligible items within [Insert Days] days from the delivery date, provided the following conditions are met:

  • The item must be unused, undamaged, and in its original packaging.
  • Proof of purchase or order confirmation is required.
  • Certain items, such as perishable goods, custom-made products, and gift cards, are not eligible for returns.

2. Return Process

To initiate a return, follow these steps:

  1. Contact our customer support at support@brightboxretailstore.com with your order details.
  2. Our team will provide you with a return authorization number (RAN) and shipping instructions.
  3. Securely pack the item and send it to the return address provided.
  4. Once received and inspected, we will notify you of the approval or rejection of your return.

3. Refund Policy

  • If your return is approved, a refund will be processed to your original payment method within [Insert Days] business days.
  • Shipping charges are non-refundable unless the return is due to a defective or incorrect item.
  • If you haven’t received a refund within the specified time, please check with your bank or payment provider before contacting us.

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, email us at support@brightboxretailstore.com with photos of the issue.

5. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again.
  • Contact your credit card company; it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at support@brightboxretailstore.com.

6. Non-Returnable Items

The following items cannot be returned or refunded:

  • Sale or clearance items
  • Personalized or custom-made products
  • Perishable goods (food, flowers, etc.)

7. Contact Us

If you have any questions about our Refund and Returns Policy, please reach out to:

Bright Box Retail LLC
📍 1925 Orchid Bloom DR, Indianapolis, 46231, IN, USA
📧 support@brightboxretailstore.com
📞 +1 317-785-4467
🌐 brightboxretailstore.com

By purchasing from our store, you acknowledge and agree to this Refund and Returns Policy.